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had my windows tinted and requested that my windows had to be legal in Quebec. I was informed that I would be OK with the tint selected. I was stopped by police officer, my windows were NOT legal. I contacted Derand and employee1 replies: "By law in north America, you are not allowed any tint on the 2 front windows, that is the actual law written. " -both governments (Ontario/Quebec) website state that it is legal. Continued: "When we tint cars we specifically specify that tint is not legal on the 2 fronts but what they tolerant is 35% but most of the people get away with 25%..." why put 35% on mine, knowing I already had a slight factory tint? Employee2: "on the bill it says tint is illegal period, any aftermarket accessories sold by Derand may not be street legal, it is the customers responsibility to determine that", he also stated: "so you’re trying to say if i sell you an aftermarket exhaust and i say its legal and you get a ticket for the exhaust that it’s my fault and i should be paying the ticket? Doesn’t make any sense, no" he's implying he can say whatever he wishes to a customer and then just because the final bill of sale says another thing it's OK. As a costumer I expect them to inform me properly, they claim to be the professionals, not me. When I spoke with the owner he also indicated he was not aware of the laws as he asked why I had removed the tint on both sides of the front windows? I explained that it was the law that both front windows be no less than 30% (as indicated on the government website) he replied with "No it isn't". The owner stated that they installed 35% in the front and with the 15% factory tint it would be bring me in the 19% range, so basically agreeing that they made my vehicle illegal when I explicitly asked to have a legal tint. Their total lack of responsibility and disregard for customer service will not have me coming back.
Thank you very much Andre for reprogramming Moms' car starter. It must have become inoperable when she recently had an oil change. In and out in under 5 minutes and no charge! You rock buddy! Oh, ya. Mom thanks you too
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